Terms & Conditions

This website is provided by Happy City CIC. By using this website you agree to be legally bound by these terms of use. If you do not wish to be bound by these terms of use you may not use this website.


Privacy policy

We are committed to protecting your privacy. By providing us with your details, you are giving your consent that your personal information may be processed for the purposes necessary to conduct and improve our services. When collecting your personal information we will explain what we intend to do with it.

All personal information that is collected is handled with the utmost care and attention – whether on paper, electronically, or other means – and safeguards are in place to ensure the Data Protection Act 1998 is adhered to.  You can read our full Data Protection Policy here.

Happy City regards the fair and lawful processing of personal information as essential in order to successfully achieve its objectives and ensure the support and confidence of the general public and stakeholders.

Your personal information will never be sold, and your data will be used at the aggregate level for the purposes of the Happy City only. Your email will never be shared, and all of your responses will be held confidentially. The data will only be kept for as longs as it is useful.

Data provided by you

You agree that all data you send or upload to this website (including, but not limited to, survey responses, comments, suggestions and emails) is legal, not offensive, decent and truthful, complies with all laws and regulations, does not infringe the intellectual property rights or other rights of us or any third party, is not defamatory, unreliable or misleading or otherwise objectionable and is free from bugs, worms or viruses.

You are solely responsible for your data. If we consider that any part of your data exposes us to the risk of a claim or complaint by a third party, we may block access to all or part of this website and remove all or part of your data. You must provide all reasonable assistance in this respect.

By responding to any surveys on this website you grant us a nonexclusive, royalty free, transferable, perpetual licence to use the data submitted in the survey for research or other purposes.

Happiness Pulse Survey Data

All data from the Happiness Pulse survey at www.happinesspulse.org is held on a secure server.  Happy City makes automatic updates to both our OS and CMS via Elastic Beanstalk. We are auto-notified of updates and a manual check is also made.  Our Lavarel 3 platform is safe from common SQl injection and XSS attacks.  We pen test every six months. We conduct regular Nessus scans to check for vulnerabilities.

When sending survey results data to our partners the following process must be followed:

  1. Send our Data Protection Policy to the partner(s) for signature
  2. Ask the partner(s) to send is their Data Protection Policy via email and enter into a Data Protection Agreement with them.
  3. Send the data by sharing an encrypted file via Google Drive. Once we get confirmation from our partner of a direct contact number we will then provide a unique password via telephone to access the encrypted file.


Service availability

We endeavour to make this website available at all times, but we cannot be liable if, for any reason, the website is unavailable for any period of time.



This website contains data and information, which are protected by trademark and/or copyright laws. No part of this website may be published, distributed, extracted, re-utilised, or reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) except in accordance with separately agreed permissions or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997, as applicable. We reserve the right at any time at our discretion to withdraw or modify the licences we grant for use of our content.

In the Happiness Pulse survey, we use seven questions in our BE Domain from the Warwick-Edinburgh Mental Well-being Scale (WEMWBS), designed by NHS Scotland, University of Warwick and the University of Edinburgh.  The following copyright statement applies to our usage of their questions:

Warwick-Edinburgh Mental Well-being Scale (WEMWBS) © NHS Health Scotland, University of Warwick and University of Edinburgh, 2006, all rights reserved.


Links to other websites

Our website may offer links to other websites thereby enabling you to leave our website and go directly to linked websites. We are not responsible for the content of any linked website or any link in a linked website. We are not responsible for any transmission received from any linked website. Such links are provided to assist users of this website and the inclusion of a link does not imply that we endorse or have approved the linked website.

Please note that the terms of use and privacy policy of linked websites may differ from the terms of use and privacy policy of our website. We encourage users to be aware of this when they leave our website, and to read the terms of use and the privacy policy of such third party websites.



We do not accept any liability for the accuracy, completeness or suitability for a particular purpose of any content published or made available on or by means of our website, unless liability cannot be restricted by any applicable law. We will not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this website or another website linked to or from our website or any material contained therein, or from any action or decision taken as a result of using this website. We shall not be liable for any damage which may result from the download, installation, storage or use of software or content from our website.


Governing law and jurisdiction

Your use of this website shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of use of this website shall be referred to the English courts.

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